Community Management
Why?
Supporting a professional community is a strategic choice for many reasons: to capitalise on the knowledge obtained and utilised in work teams, to accelerate and systematise the exchange of experience and information and to increase the responsiveness of the organisation.
We see the organisation from this double perspective - formal and hierarchical and conversely informal and participative. We recognise that the informal roles are essential to organisational performance. We help organisations to leverage informal roles and processes and harmonise them with the hierarchical and formal structure.
How?
OpenKnowledge has created a modus operandi characterised by:
- Introducing people to peer to peer communications
- Harmonising the management of a community between ‘push’ and ‘pull’
- Creating services closer to the needs and expectations of people through a process of co-design and participation
- Infusing commitment with initiative
- Virally communicating and marketing our projects across the organisation
- Understanding that the more people participate in the community the better it becomes.
Cycle of life of an organisational Community
