{"id":11567,"date":"2025-03-25T09:49:58","date_gmt":"2025-03-25T08:49:58","guid":{"rendered":"https:\/\/www.open-knowledge.it\/?p=11567"},"modified":"2025-03-25T09:49:58","modified_gmt":"2025-03-25T08:49:58","slug":"ai-ed-employee-experience-rischi-opportunita-leve","status":"publish","type":"post","link":"https:\/\/www.open-knowledge.it\/en\/ai-ed-employee-experience-rischi-opportunita-leve\/","title":{"rendered":"AI and Employee Experience: Risks, Opportunities, and Levers"},"content":{"rendered":"[vc_section full_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;full-width&#8221; css=&#8221;.vc_custom_1742813889270{background-image: url(https:\/\/www.open-knowledge.it\/wp-content\/uploads\/2025\/03\/4994&#215;2082-scaled.jpg?id=11571) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<h1><span style=\"color: #ffffff;\" class=\"centrato\">AI and Employee Experience: Risks, Opportunities, and Levers<\/span><\/h1>\n[\/vc_column_text][vc_column_text]<span style=\"color: #ffffff;\"><span data-contrast=\"auto\" class=\"TextRun SCXW240659103 BCX0\" xml:lang=\"IT-IT\" lang=\"IT-IT\"><span class=\"NormalTextRun SCXW240659103 BCX0\" data-ccp-charstyle=\"normaltextrun\"> AI is a tool, not an automatic solution to business problems. When adopted with awareness, it can enhance the Employee Experience by making work more personalized, productive, and less frustrating.<br \/>\nHowever, if implemented without a clear strategy, it can lead to disconnection, distrust, and new forms of alienation.<br \/>\n<\/span><\/span><\/span> <span data-contrast=\"auto\" class=\"TextRun SCXW240659103 BCX0\" xml:lang=\"IT-IT\" lang=\"IT-IT\"><span class=\"NormalTextRun SCXW240659103 BCX0\" data-ccp-charstyle=\"eop\">\u202f<\/span><\/span><span class=\"EOP SCXW240659103 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<span style=\"color: #808080;\">\n\t\t<!-- custom -->\n\t\t<div class=\"custom_blog_list_metas\">\n\t\t\t<!-- data -->\n\t\t\t<span class=\"date_post\">\n\t\t\t\t<img decoding=\"async\" srcset=\" \/img\/Calendar@2x.png 2x \" src=\"\/img\/Calendar.png\" \/>\n\t\t\t\t25 March 2025 \n\t\t\t<\/span>\n\t\t\t<!-- readtime -->\n\t\t\t<span class=\"readtime\">\n\t\t\t\t<img decoding=\"async\" srcset=\" \/img\/Watch@2x.png 2x \" src=\"\/img\/Watch.png\" \/>\n\t\t\t\t<span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">min.<\/span><\/span>\n\t\t\t<\/span>\n\t\t<\/div>\t\n\t\t<!-- custom end -->\n\t<\/span>[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]Generative artificial intelligence is profoundly influencing not only business processes but also the daily experience of employees.[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]While many organizations focus on technological impacts, chasing the most innovative tools, the real challenge, as always, revolves around <strong>people<\/strong>.[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]Many companies are investing in AI to automate processes, personalize training, and improve employee support. However, without a strategic plan that involves both technology and corporate culture, the risk is creating more difficulties than benefits.[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>How can we introduce AI without triggering resistance? How do we ensure it improves work life rather than making it colder and impersonal?<\/strong>[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]AI can be an <strong>extraordinary tool for enhancing the Employee Experience<\/strong>, but only if its introduction is accompanied by a well-managed change process.[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Where Can AI Make a Difference in Employee Experience?<\/strong>[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]Employee Experience is a journey that begins long before hiring and continues even after an employee leaves the company. Artificial intelligence can enhance every phase of this cycle, making processes more personalized, inclusive, and efficient while maintaining human value.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1642168135550{margin-bottom: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_single_image image=&#8221;11594&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1742823964890{margin-top: 30px !important;margin-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1742826849823{margin-bottom: 30px !important;}&#8221;]\n<p style=\"text-align: center;\"><span style=\"font-weight: 300;\" class=\"\"><em><span data-teams=\"true\">The Employee Experience in the OK framework<br \/>\nSource: OpenKnowledge<\/span><\/em><\/span><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1642168135550{margin-bottom: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_single_image image=&#8221;11596&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1742824002997{margin-top: 30px !important;margin-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1742826849823{margin-bottom: 30px !important;}&#8221;]\n<p style=\"text-align: center;\"><span style=\"font-weight: 300;\" class=\"\"><em><span data-teams=\"true\">The Employee Experience in the OK framework<br \/>\nSource: OpenKnowledge<\/span><\/em><\/span><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1642168135550{margin-bottom: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<strong>Attraction &amp; Employer Branding<br \/>\n<\/strong>AI can help companies attract the right talent through advanced skill analysis tools and job offer personalization. For example, it can analyze market trends to suggest the most attractive benefits for specific categories of candidates or create personalized content to strengthen the company\u2019s employer brand.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Recruiting<br \/>\n<\/strong>AI algorithms can quickly screen candidates, evaluating not only keywords in resumes but also experiences, soft skills, and growth potential. Advanced video analysis tools can even detect motivation signals and cultural alignment during virtual interviews, helping recruiters make more informed decisions. However, it is crucial to monitor and correct potential biases in AI models to avoid unintentional discrimination.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Onboarding<br \/>\n<\/strong>The first days at a new company can be disorienting. AI can simplify this experience with virtual assistants that answer questions in real-time about company policies, work tools, and team structures. Moreover, AI can personalize onboarding paths, suggesting materials and activities specific to the new hire\u2019s role and skills.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Assessment<br \/>\n<\/strong>Competency and performance evaluations can no longer rely on static and rigid parameters. AI allows for the analysis of real data on employee activities, identifying work patterns and providing personalized feedback. This makes assessments more objective and offers managers detailed insights for talent development.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Engagement<br \/>\n<\/strong>One of the biggest risks in adopting new technologies is increased detachment between employees and the company. AI can become an ally by analyzing corporate sentiment in real-time through intelligent surveys and conversational data analysis. If a team shows signs of stress or declining engagement, the company can intervene before the issue becomes critical.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Learning &amp; Development<br \/>\n<\/strong>AI is revolutionizing the way people learn by enabling adaptive training systems that personalize learning paths based on employees\u2019 profiles. Instead of uniform courses for everyone, employees receive recommendations based on their skills and role challenges, increasing motivation and improving skill acquisition more effectively.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Exit &amp; Sharing<br \/>\n<\/strong>AI can facilitate knowledge transfer, enabling smart offboarding when an employee leaves the company by collecting structured feedback to understand departure reasons and improve the organizational climate. Additionally, AI can help companies maintain connections with former employees, supporting the creation of alumni communities where opportunities, updates, and future collaborations can be shared.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1742827097338{margin-top: 40px !important;margin-bottom: 30px !important;}&#8221;]\n<h4><strong>Will AI Truly Improve Work? It\u2019s a Matter of Choices<\/strong><\/h4>\n[\/vc_column_text][vc_column_text]AI is a tool, not an automatic solution to business problems. When adopted with awareness, it can enhance the Employee Experience by making work <strong>more personalized, productive, and less frustrating.<\/strong>[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]However, if implemented without a clear strategy, it can lead to <strong>disconnection, distrust, and new forms of alienation.<\/strong>[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]To avoid these risks, a joint effort from <strong>CHROs and CIOs<\/strong> is needed to combine technological innovation with a focus on people.[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>Key Steps for Effective AI Adoption in Companies<\/strong>[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; 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spacer_size=&#8221;40px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]Who will successfully transform work with AI?<br \/>\nHow can we ensure AI adoption enhances Employee Experience without negative side effects?[\/vc_column_text][wgl_spacing spacer_size=&#8221;20px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]<strong>We will discuss this on March 27<\/strong><strong> at the GenAI Bootcamp, organized in collaboration with WorkDay and Leonardo, featuring a session on &#8220;The Human Side of GenAI.&#8221; <\/strong>This event is an opportunity to explore<strong> how to manage change and build a future of work that is truly sustainable for people.<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221; css=&#8221;.vc_custom_1742817818266{margin-top: 30px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1642168135550{margin-bottom: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1668434008290{margin-top: 60px !important;margin-bottom: 30px !important;}&#8221;]\n<h4>Fonti<\/h4>\n[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1739549560968{margin-top: 30px !important;margin-bottom: 10px !important;}&#8221;]<strong>[1] <\/strong>Consiglio di leggere un\u2019intervista di un anno fa a Stefano Quintarelli, imprenditore, investitore ed ex-deputato, apparso su Wired: Perch\u00e9 l&#8217;intelligenza artificiale da tenere d&#8217;occhio \u00e8 quella \u201cnoiosa\u201d, Wired, 26 febbraio 2024, <span style=\"color: #ff0000;\"><strong><a href=\"https:\/\/www.wired.it\/article\/intelligenza-artificiale-noiosa-quintarelli\/\">Intelligenza artificiale: tenete d&#8217;occhio quella \u201cnoiosa\u201d | Wired Italia<\/a><\/strong><\/span><\/p>\n<p><strong>[2]<\/strong> Preciso: inizialmente le piattaforme genAI disponibili al pubblico avevano una barriera all\u2019ingresso all\u2019adozione nel prompting (e si sprecano i corsi online e offline su come creare prompt corretti ed efficaci), ma con i nuovi modelli il linguaggio \u00e8 diventato pi\u00f9 rapido e le conversazioni pi\u00f9 semplici, eliminando questa ulteriore barriera.<\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"IT-IT\" lang=\"IT-IT\" class=\"TextRun SCXW40637088 BCX0\"><strong><span class=\"NormalTextRun SCXW40637088 BCX0\" data-ccp-parastyle=\"Normal (Web)\">[<\/span><span class=\"NormalTextRun SCXW40637088 BCX0\" data-ccp-parastyle=\"Normal (Web)\">3] <\/span><\/strong><span class=\"NormalTextRun SpellingErrorV2Themed SCXW40637088 BCX0\" data-ccp-parastyle=\"Normal (Web)\">L&#8217;IA ci impoverir\u00e0 intellettualmente?, 22 aprile 2024,<strong> <a href=\"https:\/\/thealchemistgate.substack.com\/p\/lia-ci-impoverira-intellettualmente\">L&#8217;IA ci impoverir\u00e0 intellettualmente? &#8211; by Alessio Mazzucco<\/a><\/strong><\/span><\/span><\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"IT-IT\" lang=\"IT-IT\" class=\"TextRun SCXW116744905 BCX0\"><strong><span class=\"NormalTextRun SCXW116744905 BCX0\" data-ccp-parastyle=\"Normal (Web)\">[4] <\/span><\/strong><span class=\"NormalTextRun SpellingErrorV2Themed SCXW116744905 BCX0\" data-ccp-parastyle=\"Normal (Web)\">Prolegomeni al Manifesto del Pop Management 18 \u2013 Organizzazione Pop. Opinion Piece di Alessio Mazzucco, Nova24, 24 giugno 2024, <strong><a href=\"https:\/\/marcominghetti.nova100.ilsole24ore.com\/2024\/06\/24\/prolegomeni-al-manifesto-del-pop-management-18-organizzazione-pop-opinion-piece-di-alessio-mazzucco\/\">Le Aziende InVisibili | Prolegomeni al Manifesto del Pop Management 18 \u2013 Organizzazione Pop. Opinion Piece di Alessio Mazzucco<\/a><\/strong><\/span><\/span><\/p>\n<p><span data-contrast=\"auto\" xml:lang=\"EN-GB\" lang=\"EN-GB\" class=\"TextRun SCXW8434999 BCX0\"><span class=\"NormalTextRun SCXW8434999 BCX0\" data-ccp-parastyle=\"Normal (Web)\"><strong>[5]<\/strong> <a href=\"https:\/\/www.microsoft.com\/en-us\/worklab\/work-trend-index\/ai-at-work-is-here-now-comes-the-hard-part\"><em><strong>AI at Work Is Here.<\/strong> <strong>Now Comes the Hard Part<\/strong><\/em>,<\/a> Microsoft and LinkedIn, 2024 Work Trend Index Annual Report, 8 maggio 2024<\/span><\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1738591292732{margin-top: 30px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css=&#8221;.vc_custom_1642168135550{margin-bottom: 30px !important;}&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1742827969911{margin-top: 60px !important;margin-bottom: 30px !important;}&#8221;]\n<h4>Author<\/h4>\n[\/vc_column_text][vc_column_text]\n<p style=\"text-align: left;\"><span><span class=\"ui-provider ed cib cap cic cid cie cif cig cih cii cij cik cil cim cin cio cip ciq cir cis cit ciu civ ciw cix ciy ciz cja cjb cjc cjd cje cjf cjg cjh\" dir=\"ltr\">Ginevra Fidora<\/span><\/span><\/p>\n[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][wgl_spacing spacer_size=&#8221;100px&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>AI and Employee Experience: Risks, Opportunities and Levers<\/p>\n","protected":false},"author":17,"featured_media":11574,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI and Employee Experience: Risks, Opportunities and Levers<\/title>\n<meta name=\"description\" content=\"AI is a tool, not an automatic solution to business problems. 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