{"id":3315,"date":"2020-02-04T17:45:08","date_gmt":"2020-02-04T16:45:08","guid":{"rendered":"https:\/\/www.open-knowledge.it\/?p=3315"},"modified":"2021-10-26T17:30:35","modified_gmt":"2021-10-26T15:30:35","slug":"social-leadership-when-the-ceo-and-the-top-manager-enable-new-organizational-storytelling","status":"publish","type":"post","link":"https:\/\/www.open-knowledge.it\/en\/social-leadership-when-the-ceo-and-the-top-manager-enable-new-organizational-storytelling\/","title":{"rendered":"Social Leadership: when the CEO and the top manager enable new organizational storytelling"},"content":{"rendered":"[vc_section full_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1582051759971{background-image: url(https:\/\/www.open-knowledge.it\/wp-content\/uploads\/2020\/01\/BLOG-anteprime_Cover-05_Social-leadership.jpg?id=2756) !important;}&#8221; el_class=&#8221;full-width&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243;][vc_column_text]\n<h1><span style=\"color: #ffffff;\"> Social Leadership: when the CEO and the top manager enable new organizational storytelling<\/span><\/h1>\n[\/vc_column_text][vc_column_text]<span style=\"color: #ffffff;\"> CEO and top manager are called to tell the vision and the values of the company they are representing.<\/span>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][vc_column_text]\n\t\t<!-- custom -->\n\t\t<div class=\"custom_blog_list_metas\">\n\t\t\t<!-- data -->\n\t\t\t<span class=\"date_post\">\n\t\t\t\t<img decoding=\"async\" srcset=\" \/img\/Calendar@2x.png 2x \" src=\"\/img\/Calendar.png\" \/>\n\t\t\t\t4 February 2020 \n\t\t\t<\/span>\n\t\t\t<!-- readtime -->\n\t\t\t<span class=\"readtime\">\n\t\t\t\t<img decoding=\"async\" srcset=\" \/img\/Watch@2x.png 2x \" src=\"\/img\/Watch.png\" \/>\n\t\t\t\t<span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\"><\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">min.<\/span><\/span>\n\t\t\t<\/span>\n\t\t<\/div>\t\n\t\t<!-- custom end -->\n\t[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221; responsive_mobile=&#8221;true&#8221; size_mobile=&#8221;60px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text][\/vc_column_text][vc_column_text]<span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW65158566 BCX0\">Data and facts \u2013 the ones released by<span>\u00a0<\/span><\/span><\/span><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"ContextualSpellingAndGrammarError SCXW65158566 BCX0\">We<\/span><\/span><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW65158566 BCX0\"><span>\u00a0<\/span>Are Social and<span>\u00a0<\/span><\/span><\/span><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"SpellingError SCXW65158566 BCX0\">HootSuite<\/span><\/span><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW65158566 BCX0\"><span>\u00a0<\/span>in their periodic reports on the 2019 Digital global statistics \u2013 suggest an<span>\u00a0<\/span><\/span><\/span><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"SpellingError SCXW65158566 BCX0\">iper<\/span><\/span><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW65158566 BCX0\">-connected scenario.<span>\u00a0<\/span><\/span><\/span><strong><span data-contrast=\"auto\" class=\"TextRun SCXW65158566 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW65158566 BCX0\">On a global population of 7.5 billion, almost half of the people regularly use social networks, while mobile users are more than 5 billion.\u00a0<\/span><\/span><span class=\"EOP SCXW65158566 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/strong>[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221;][vc_column_text]\n<h4><span data-contrast=\"auto\" class=\"TextRun SCXW170349342 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW170349342 BCX0\">What does digital communication mean to companies, CEOs and top managers?<\/span><\/span><span class=\"EOP SCXW170349342 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h4>\n[\/vc_column_text][vc_column_text]<span data-contrast=\"auto\">This scenario shows a challenge for marketing and corporate communication. A lot of connected entities create a considerable amount of incentives, tracks, contents:\u202f<\/span><b><span data-contrast=\"none\">\u201carising\u201d\u202f<\/span><\/b><span data-contrast=\"auto\">with distinguishing and unique messages to the audience, while collecting feedback in real-time to inform decisions,\u202f<\/span><b><span data-contrast=\"none\">is now essential for firms, brands and companies<\/span><\/b><span data-contrast=\"auto\">. The\u202f\u00a0<\/span><b><span data-contrast=\"none\">pervasiveness of communication\u202f\u00a0<\/span><\/b><span data-contrast=\"auto\">and channels enabling any conversation\u00a0<\/span><b><span data-contrast=\"none\">\u202frepresents both an opportunity and a potential threat\u00a0<\/span><\/b><span data-contrast=\"auto\">\u202ffor brands and firms (think of the fake news). That is why there is a vital necessity for the organizations to \u201cshow the face\u201d. In this regard, CEO and top managers, that design the vision and inspire colleagues to the shared goals, play a fundamental\u00a0<\/span><span data-contrast=\"auto\">role<\/span><span data-contrast=\"auto\">\u00a0also as touchpoints and spokespeople for the brand and the company towards the stakeholders.\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Social networks, websites, video and other multimedia content represent the main channels that eMarketer has been mapping as research areas and prime communication tools for CEO since 2013 (<\/span><a href=\"http:\/\/www.emarketer.com\/Article\/Social-CEOs-Drive-Company-Visibility\/1009654\"><span data-contrast=\"none\">www.emarketer.com\/Article\/Social-CEOs-Drive-Company-Visibility\/1009654<\/span><\/a><span data-contrast=\"auto\">).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">However, if\u00a0<\/span><b><span data-contrast=\"auto\">the CEO and the top manager\u2019s role becomes essential in a context getting more and more digital<\/span><\/b><span data-contrast=\"auto\">, the data about their reputation as a guide and inspiration are<\/span><span data-contrast=\"auto\">\u00a0no<\/span><span data-contrast=\"auto\">t encouraging yet.\u00a0<\/span><span data-contrast=\"auto\">The annual study of the public relations company Edelman Trust Barometer (<\/span><a href=\"http:\/\/www.edelman.com\/trust-barometer\"><span data-contrast=\"none\">www.edelman.com\/trust-barometer<\/span><\/a><span data-contrast=\"auto\">) measures the people trust leve<\/span><span data-contrast=\"auto\">l and shows that\u00a0<\/span><b><span data-contrast=\"auto\">globally just a low percentage of the respondents believes the CEO\u2019s words<\/span><\/b><span data-contrast=\"auto\">. This is a relevant fact on\u00a0<\/span><span data-contrast=\"auto\">an<\/span><span data-contrast=\"auto\">\u00a0uphill climb.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Times New Roman\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">How to design and manage a Social\u00a0<\/span><span data-contrast=\"auto\">Leadership<\/span><span data-contrast=\"auto\">\u00a0project?\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Times New Roman\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">What are the main dimensions to\u00a0<\/span><span data-contrast=\"auto\">observe<\/span><span data-contrast=\"auto\">?<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Times New Roman\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"auto\">Which methods make efficiency grow?\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221;][vc_column_text]\n<h4><span data-contrast=\"auto\" class=\"TextRun SCXW27921404 BCX0\" xml:lang=\"EN-GB\" lang=\"EN-GB\"><span class=\"NormalTextRun SCXW27921404 BCX0\">Charlene Li\u2019s model to create an engaging social leadership strategy\u00a0<\/span><\/span><span class=\"EOP SCXW27921404 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h4>\n[\/vc_column_text][vc_column_text]<span data-contrast=\"none\">One of the main organizational objectives is\u202f\u00a0<\/span><b><span data-contrast=\"none\">developing high employee engagement\u00a0<\/span><\/b><span data-contrast=\"none\">\u202fin\u202f\u00a0<\/span><b><span data-contrast=\"none\">order to ensure a positive mood and a good employee experience<\/span><\/b><span data-contrast=\"none\">. Such a\u00a0<\/span><span data-contrast=\"none\">condition supports the achievement of corporate goals and impacts on the satisfaction of both employees and teams. Moreover,\u202f\u00a0<\/span><b><span data-contrast=\"none\">the connection between the growth of collaborative trends within the company and the existence of management with more helpful behaviours (and tools) has recently become evident<\/span><\/b><span data-contrast=\"none\">.\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">This is the central theme of the study\u202f<\/span><i><span data-contrast=\"none\">The Engaged Leader: A Strategy for your Digital Transformation\u00a0<\/span><\/i><span data-contrast=\"none\">\u202freleased in 2015 by\u202f\u00a0<\/span><b><span data-contrast=\"none\">Charlene Li<\/span><\/b><span data-contrast=\"none\">, founder and CEO of Altimeter | A Prophet Company, who theorized the importance of the CEO and top managers collaborative engagement and their impact on the mood and the corporate reputation. Charlene Li\u202f\u00a0<\/span><b><span data-contrast=\"none\">proposes a model to identify the phases that should be followed by CEO and top managers<\/span><\/b><span data-contrast=\"none\">, in order to appear to the organization and the market as helpful leaders able to enliven, motivate and engage the internal and external stakeholders.\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">The model implies 3 phases:<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"-\" data-font=\"Times New Roman\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><i><span data-contrast=\"auto\">Focused listening<\/span><\/i><\/b><i><span data-contrast=\"auto\">: this first step consists in the research and the selection of users and online communities, where to start an active listening and stimulate an ongoing conversation;<\/span><\/i><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"-\" data-font=\"Times New Roman\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><i><span data-contrast=\"auto\">Collaborative sharing<\/span><\/i><\/b><i><span data-contrast=\"auto\">: once the potential interlocutors have been identified, the social leader can begin to post interesting contents on his channel, to foster the dialogue with the targeted network. From listening to\u00a0<\/span><\/i><i><span data-contrast=\"auto\">the\u00a0<\/span><\/i><i><span data-contrast=\"auto\">conversation.\u00a0<\/span><\/i><\/li>\n<li data-leveltext=\"-\" data-font=\"Times New Roman\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><i><span data-contrast=\"auto\">Transformational engagement<\/span><\/i><\/b><i><span data-contrast=\"auto\">: once the\u00a0<\/span><\/i><i><span data-contrast=\"auto\">successful<\/span><\/i><i><span data-contrast=\"auto\">\u00a0conversation about\u00a0<\/span><\/i><i><span data-contrast=\"auto\">interesting<\/span><\/i><i><span data-contrast=\"auto\">\u00a0and topics has been activated, the social leader must transform the thoughts and the ideas shared in the network in concrete actions.\u00a0<\/span><\/i><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Through these steps, top managers taking this path will get the possibility to<\/span><b><span data-contrast=\"auto\">\u00a0monitor the most relevant conversation topics for the identified stakeholders and for the market where the organization moves<\/span><\/b><span data-contrast=\"auto\">, and then bring them to the attention of the company. Thanks to this approach, the social leader will be able to\u00a0<\/span><b><span data-contrast=\"auto\">stimulate and inspire the corporate population<\/span><\/b><span data-contrast=\"auto\">, engaging it in a proactive dialogue, driving its communication activities and creating an eff<\/span><span data-contrast=\"auto\">ective<\/span><span data-contrast=\"auto\">\u00a0relationship between personal and corporate brand.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span>[\/vc_column_text][wgl_spacing spacer_size=&#8221;30px&#8221;][vc_single_image image=&#8221;3682&#8243; img_size=&#8221;large&#8221;][wgl_spacing spacer_size=&#8221;60px&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;ok-card&#8221;][vc_column_text]<span class=\"small-title\">BagMeDo<\/span>[\/vc_column_text][vc_single_image image=&#8221;3356&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css=&#8221;.vc_custom_1582297748133{margin-top: 15px !important;margin-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1582297764342{margin-bottom: 15px !important;}&#8221;]\n<h3>See it in Action<\/h3>\n[\/vc_column_text][vc_column_text]<a href=\"#\">See our project<\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>Crypto payments are fast, secure and anonymous, they are cheaper to process and hence are widely used by businesses in all areas. 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